Consent to data processing

Edition of October 23, 2026 · version 2026-10-23

Draft — under review by a lawyer.Prepared from open Kazakhstan law and the service rules. Wording may change after the lawyer's review; for a new edition we will ask you to confirm it in the dashboard.
In short

Three consents in one place: the cabinet owner's consent to processing their data, the business's confirmation that customers and employees are notified of recording and agree, and sample texts for getting these consents.

This English version is a courtesy translation; the Russian version prevails.

By signing up for Vsem, I consent to the processing of my personal data — phone number, name (if I give it), the data of the Telegram chat I sign in with, and actions in the cabinet — for sign-in, role-based access, notifications, invoices and support. The data is stored in Kazakhstan while my access to the cabinet exists. I may withdraw consent by deleting the cabinet or contacting support (Articles 8 and 24 of Law of the RK No. 94-V).

2. The business's confirmation about recording conversations

By ticking «I accept the terms and confirm that recordings are made with the participants notified and consenting», the business representative confirms:

  1. Only our own conversations. The business passes to Vsem recordings of its employees' conversations with its customers, obtained with the consent of customers and employees. Other people's recordings are not passed.
  2. Customers are notified and agree. The recording is announced before the conversation starts: a phrase at the start of a call, a sign at the till, a warning at a meeting. The Law allows consent obtained «in another way that confirms it was received» (Article 8 of the Law); check with a lawyer whether this way suits your case. If a participant objects, the conversation is not recorded.
  3. Employees are notified. Employees know that workplace conversations are recorded, why, and who sees the results, and have signed a clause of the internal rules or the employment contract.
  4. Voice — only with consent. If the business turns on recognising employees by voice (the voice registry on a shared number or at the till), a voice is registered only after the employee's consent. Without the «employee gave consent» mark the cabinet does not save the voice; a voice can be deleted at any time.
  5. Special cases. A doctor's conversations with a patient contain medical secrecy; financial organisations have sector rules. The business passes such recordings only after consulting a lawyer.

The fact of confirmation is stored: who confirmed, when, which version of the documents, and a hash of the address it was done from. When a new version comes out, we will ask to confirm it again.

3. Sample texts

The texts below are a draft; show them to a lawyer. The same texts in Kazakh and Russian and a printable sign are in the cabinet: «Settings» → «Sign and texts for customers».

Start of a call (phone menu or agent): «Hello! This conversation is recorded for quality control».

Sign at the till: «Conversations are recorded for quality control. Recordings are used only to improve service, are stored in Kazakhstan and are deleted when the period expires».

Online meeting: say it aloud and write in the meeting chat: «This meeting is recorded for quality control. If you object, say so and we will not record». The Vsem extension will not start recording a meeting until you tick that you have warned the participants.

Internal-rules clause for employees: «To control and improve service quality, employees' conversations with customers at the workplace are recorded. The results are used for evaluation and training and are not the only ground for disciplinary decisions. The employee has read this clause and agrees to the recording of conversations at the workplace». Signature, date.

Employee's consent to voice recognition: «I agree that a sample of my voice (up to 1–2 minutes of my speech from work conversations) is used to label my work conversations with my name. The sample is stored as a digital fingerprint on servers in Kazakhstan; the sample audio itself is not stored; the fingerprint is not passed to third parties. I may withdraw consent at any time — my voice will be deleted». Signature, date. A voice that identifies a person may be considered biometric data — that is why the consent is separate and in writing.

By leaving a request on the website, I consent to the processing of my name, phone and company name so that I can be contacted about the request. By uploading recordings to the demo without sign-up, I confirm that the participants were notified of the recording and that I have the right to pass these recordings for review; the recordings and the review are deleted after 24 hours or at once with a button.

Details about data — in the Personal Data Processing Policy, service terms — in the User Agreement.

The documents are accepted with a checkbox at sign-up: «I accept the terms and confirm that recordings are made with the participants notified and consenting». We keep who accepted which edition and when.