What is masked in pharmacy conversations?
National ID numbers (IIN), phone numbers, customer names and card numbers are replaced with tags before anything is written to the database. Medicine names stay — they show what customers are asking for.
Do we need a device at every till?
Yes, one per till: a USB microphone costing 2–5 thousand tenge on the till computer, running our Windows app. The voice from the next till is filtered out as a distant one.
Won’t this turn into spying on employees?
We built it the other way round. Each employee has their own dashboard: the same marks for their conversations, compared with themselves and with the team’s anonymous median — no leaderboard, no other names. Uncertain marks and unchecked signals don’t count toward their score. A signal is a reason to listen, not a verdict: it becomes a fact only after a person confirms it.
How do I connect Bitrix24 or amoCRM?
In the dashboard → “Integrations”, pick your CRM and paste a key: an inbound webhook for Bitrix24, an integration key for amoCRM; where to find them is shown step by step. We collect the recordings ourselves. Posting scores back as a comment on the card is your call. Your own phone system with no integration — upload recordings as files.
Which phone systems can I connect?
Binotel, Sipuni, Kcell Virtual PBX, OnlinePBX and Zadarma — directly, with a key from the phone system’s account; any phone system that saves recordings to amoCRM or Bitrix24 — through the CRM. Need another one? Write to us: we build the next integrations based on customer requests.
Do you record WhatsApp calls?
Yes, from a computer: the Windows app or the browser extension records the employee and the other party on two tracks — WhatsApp Desktop or Web, any softphone, browser-based telephony. On Android, a WhatsApp call can’t be recorded from inside the phone — that is a limitation of the operating system. We never install anything on employees’ personal phones.
Can I connect a chain of stores or branches?
Yes: a “region → store → till” structure of any depth; a store manager sees only their own branch, and a region can have its own Telegram chat. The structure can be uploaded as a table.
Is it legal to record conversations with customers?
Yes, with notice: a phrase at the start of the call or a sign at the till. We provide ready-made texts, and you can add a “told the customer about recording” item to the checklist. Customers’ personal data is masked in the transcript.
How does the system tell the agent from the customer?
On calls — by the recording channels and by the extension number from the phone system or CRM. At the counter — by voice: the voice heard close to the microphone all day becomes the employee, and you give it a name.
Why you and not Yandex SpeechKit or Google?
Three things: recognition is trained on Kazakhstani conversations with mixed speech; a checklist with a confidence level for every item runs right on top of recognition; and you pay per agent or location, not per minute. We don’t publish comparison numbers yet — first a benchmark on 100 recordings with human transcripts; the real test is your own recordings.
What can the model do, and what can’t it?
It can: answer “yes/no” about what was said, show the line the answer is based on, identify the topic of the conversation, filter out distant voices. It can’t: rate tone on a scale or guess at what was never said. Anything disputed goes to review.
Can it catch our own cases — “discount with no reason”, “cash only”?
Yes. Describe the case in plain words in the “Control” section — it becomes a checklist item. A “check it” signal with a quote arrives in Telegram as soon as the conversation is processed and goes into the morning summary; a person confirms it. It isn’t a 100% detector — it’s a second pair of eyes on every conversation.
Do I have to use ChatGPT or Claude?
No. The numbers by agent, location and item are in the dashboard and in your CRM. An assistant is for conclusions and recommendations — and it’s the one you already have. We never send anything there ourselves.
Which languages?
Speech recognition works for Kazakh and Russian, including mixed speech. English is coming soon, Spanish is next on the plan; write to us if you need your language. The dashboard, the Telegram bot and this website are already available in English.
Can we install it on our own server?
Yes, for chains and enterprise customers — discussed separately. The cloud version also runs only on servers in Kazakhstan; data never leaves the country.
Is there an API?
For enterprise customers — on request: our team turns on access once we’ve agreed terms. There is no open self-service sign-up.